Terms and Conditions

Return Policy

  1. You may cancel any order for Products submitted via this website at any time prior to our shipment thereof by sending a cancellation notice to office@riolargo.co.za. When you cancel an order you must provide us with the applicable order reference number. If the product has already been shipped – then 1 & 2 will apply.
  2. You may within 10 days after taking delivery of the Products return, at our expense, any Product to us which does not conform in all material respects to the description of such Product as it appears on the website and we will provide you with a full refund in respect of the non-conforming Product.
  3. Upon our request, you must return to us any unconsumed Product provided to you pursuant to an order in exchange for a full refund of the relevant purchase price if we are obliged by law to recall such Product.

Privacy Policy

The information collected from our customers is only used to facilitate the processing of the order or to respond to customers’ requests for information. If you have opted to receive e-mails from us and you wish to stop, please e-mail us your request and we will remove your address from our mailing list immediately. We will never give your e-mail address to a third party for any reason.

Our web server will store information, such as visitors’ IP addresses and domain names. We use this information to perform research on our user’s shopping behavior to help us better serve our customers. We also use cookies (small files) that are placed on your hard drive which help us identify you when you visit the site and are also required for the correct function of the site.

(If you don’t want us collecting this you can always go INCOGNITO or use a private browser)


Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payment Processors

We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

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