Refund and Returns Policy

Return Policy

  1. You may cancel any order for Products submitted via this website at any time prior to our shipment thereof by sending a cancellation notice to office@riolargo.co.za. When you cancel an order you must provide us with the applicable order reference number. If the product has already been shipped – then 1 & 2 will apply.
  2. You may within 10 days after taking delivery of the product return, at our expense, any Product to us which does not conform in all material respects to the description of such Product as it appears on the website and we will provide you with a full refund in respect of the non-conforming Product.
  3. Upon our request, you must return to us any unconsumed Product provided to you pursuant to an order in exchange for a full refund of the relevant purchase price if we are obliged by law to recall such Product.
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